Frequently Asked Questions

Q1: How does my warranty plan work?

The one-year limited warranty applies to the CT007 series radiation detectors, purchased from Environmental Instruments Canada Inc. or authorized vendors. This covers defects in material or workmanship under normal use for a period of one year after receipt of the product. During this one year period, EIC Inc. will repair or replace the product at no charge.

*Exclusions: This warranty does not cover damages caused by abuse, neglect, or misuse. This includes damage from drops, impacts, or any penetrations though the sensor screen. It will also be rendered void if the product has been repaired or altered by anyone other EIC Inc.

To obtain this warranty service, please contact us at: admin@eic.nu.

If you have questions or troubles that are not listed above, please don't hesitate to contact us