Troubleshooting

Q1: Why I couldn't connect my detectors to my Android 7 smartphone?

Q2: What happens when a firmware update on GammaGuard fails? Why can't I find my detectors in the scan list?

Q3: Why do my detectors stop advertising (not appearing on scan list) and why does the OLED not turn back on after disconnecting from GammaGuard?

Q4: When I try to connect my detector to GammaGuard, why does it display “not a compatible detector” and the connection fails?

Q5: When I search "GammaGuard" in Google Play Store, why is there no result found?

If you have questions that are not listed above or still have troubles after following the solutions, please don't hesitate to contact us